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Eight of the ten worst airports in the world are in Europe: We’ll show you which airports you should avoid

Eight of the ten worst airports in the world are in Europe: We’ll show you which airports you should avoid
Written by insideindyhomes

Terminal 1 at Lisbon Airport in Portugal.
Contributor/iStock/Gett Images

The travel website AirHelp evaluates and publishes a ranking of the world’s largest airports every year. This ranking is from 2019.

Surprising result: Eight of the ten worst airports in the world are in Europe.

Lisbon Portela Airport in Portugal ranks 132nd, making it the worst airport in the world.

The AirHelp company rates the world’s largest airports based on three criteria: punctuality, quality of service, and restaurants and shops.

Hamad International Airport in Qatar was named the best airport in the world by AirHelp.

Hamad International Airport in Qatar was named the best airport in the world by AirHelp.
Contributor/iStock Editorial/Getty Images Plus

AirHelp, a German company that specializes in claims for compensation in the event of flight cancellations, has been publishing a ranking of the best airports in the world since 2015. The airports are rated on a ten-point scale based on three criteria. AirHelp goes into great detail about the methodology they use: airports for which it “cannot obtain data” are excluded, and that the ranking includes only the “best known and most used airports”.

The punctuality of departures and arrivals accounted for 60 percent of the rating. The service quality contributes another 20 percent to the rating. It is rated based on the quality of customer service, waiting times at security checkpoints and the cleanliness of the airport. The last 20 percent of the rating goes to the food and shops in the airport buildings; this data is collected from passengers who rate the dining and shopping options on a scale of one to five.

The last ranking we show here is from 2019. At the top of the list: Hamad International Airport in Qatar, which beat 131 other airports to take first place. He received an overall rating of 8.39 out of ten possible points.

But while Qatar airport shone, several European airports landed at the bottom of the list. According to the company AirHelp, eight of the ten worst-rated airports in the world are in Europe, along with one airport in the Middle East and one in North America.

We’ve rounded up the top 10 airports ranked by the airline passenger rights company as the worst in the world. The losers are listed in descending order of their score.

10. London Gatwick Airport (England)

London Gatwick Airport

London Gatwick Airport
David Goddard/Getty Images

Total score: 6.62

punctuality: 5.7

Service quality: 8th

Gastronomy and shops: 7.9

London Gatwick Airport is the second busiest airport in the United Kingdom. In 2021, 6.2 million passengers were handled there.

It has an overall rating of four out of ten on Skytrax, a UK-based airline and airport rating website. There, many passengers complained about how “crowded and noisy” the airport was and that it had “terrible facilities” for children. The airport also appeared on Forbes magazine’s list of the worst airports of 2020.

9. Toronto City Airport (Canada)

Toronto City Airport

Toronto City Airport
David Cooper/Toronto Star/Getty Images

Total score: 6.50

Score: 5.8

Service quality: 8.1

Gastronomy and shops: 7

Toronto City Airport is the ninth busiest airport in Canada. In 2021, 282,000 passengers were handled there.

While the airport has been rated one of the worst in the world by AirHelp, it has a 4-star regional rating on Skytrax. The airport gets a 4.3-star rating from over 1,000 Google reviewers, with one user saying she appreciates how “well organized” the operations are.

8. Porto Airport (Portugal)

Porto Airport

Porto Airport
Santiago Urquijo/Getty Images

Total score: 6.46

Punctuality: 5.6

Service quality: 7.9

Gastronomy and shops: 7.6

Porto Airport is the second busiest airport in Portugal. In 2019, more than 13 million passengers were handled here.

It has a 4-star regional rating on Skytrax, where passengers have given the airport a six out of ten rating. It seems public opinion is divided – while one guest said the airport is “one of the best in Europe”, another complained about the poor quality of the food and the extremely long queues.

7. Paris Orly Airport (France)

Paris Orly Airport

Paris Orly Airport
Stephane de Sakutin/AFP/Getty Images

Total score: 6.37

Punctuality: 5.4

Service quality: 7.9

Gastronomy and shops: 7.8

Paris Orly Airport was the main airport in Paris before the opening of Charles de Gaulle Airport in 1974. It is the second busiest airport in France and handled 15.7 million passengers in 2021.

The airport has a three out of ten rating on Skytrax. One user called it the “worst airport ever” and complained that duty-free shops close at 8am. Another said he had an “extremely long” wait at passport control and missed his flight as a result.

6. Manchester Airport (England)

Manchester Airport

Manchester Airport
Mark Williamson/Getty Images

Total score: 6.26

Punctuality: 5.2

Service quality: 7.8

Gastronomy and shops: 8th

Manchester Airport is the third busiest airport in the United Kingdom. In 2020, 6.7 million passengers were handled there.

The airport has a two out of ten rating on Skytrax. One review said the airport was “unfit for purpose” and “rip-off” with expensive airport parking fees. Another wrote that he had been waiting for his luggage for over two hours.

5. Malta Airport (Malta)

Malta Airport

Malta Airport
Geography Photos/Universal Images Group/Getty Images

Total score: 6.05

Punctuality: 5

Service quality: 7.7

Gastronomy and shops: 7.5

Malta Airport is the only airport on the Maltese Islands. In 2020, 1.7 million passengers were handled there.

The airport has a six out of ten rating on Skytrax. An Italian traveler said the airport was “too small for the number of passengers it handles” and that several people slept on the floor because there were no seats in the airport. Another traveler advised to be at the airport early as delays are common.

4. Bucharest-Otopeni Airport (Romania)

Bucharest Otopeni Airport

Bucharest Otopeni Airport
Alex Nicodim/Anadolu Agency/Getty Images

Total score: 6.03

Punctuality: 6

Service quality: 6.1

Gastronomy and shops: 6

Bucharest-Otopeni International Airport is Romania’s busiest airport, handling almost seven million travelers in 2021.

The airport has a four out of ten rating on Skytrax, with one passenger complaining that staff are “a bit aggressive” and unfriendly. A user of an online review platform wrote that the airport is “old and reminiscent of the 1960s”.

3. Eindhoven Airport (Netherlands)

Eindhoven Airport

Eindhoven Airport
Joris Verwijst/BSR Agency/Getty Images

Total score: 5.92

Punctuality: 4.9

Service quality: 7.8

Gastronomy and shops: 7.1

Eindhoven Airport is the second busiest airport in the Netherlands. In 2019, 6.7 million passengers were handled there.

The airport, rated four out of ten on Skytrax, was described by travelers as small and with “very rude staff”. Another user said the airport resembles a “cattle pen” as passengers have to wait outside.

2. Kuwait Airport (Kuwait)

Kuwait airport

Kuwait airport
Contributor/AFP/Getty Images

Total score: 5.78

Punctuality: 4.3

Service quality: 8th

Gastronomy and shops: 8th

Kuwait International Airport handled over 15 million people in 2019. It also has a military airfield used by the Kuwaiti Air Force.

The airport has received a two out of ten rating on Skytrax, with some passengers complaining of a terrible smell in the airport and “unprofessional and slow boarding”.

1. Lisbon-Portela Airport (Portugal)

Lisbon Portela Airport

Lisbon Portela Airport
Contributor/iStock/Gett Images

Total score: 5.76

Punctuality: 4.7

Service quality: 7.3

Gastronomy and shops: 7.4

Lisbon Portela Airport handled more than 31 million passengers in 2019, making it the 16th busiest airport in Europe.

Passengers have often complained about long lines at immigration, with some having to wait up to six hours to get through passport control. The airport has an average rating of three out of ten on Skytrax, with one user saying it’s “the worst airport we’ve ever flown from.”

This article was translated from English by Ben Peters. You can find the original here.

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