As well on third day after the partial breakdown of payment terminals, the problems in the retail trade persist. The disturbance at Verifone payment terminalsfrom which all network operators are affected, continues, said the Payment service provider Concardis on Friday (05/27/2022) in Eschborn.
So far, for example, in branches of Aldi, Edeka, Rewe, Netto, Rossmann and dm to disruptions when customers wanted to pay for their purchases by card. It is probably unclear how long the problem will continue.
Card payment in supermarkets is canceled due to disruption
The supermarket chain consumption had already warned of the failure on Facebook on Tuesday afternoon: “Attention, an important note for you! Due to a Germany-wide disruption, card payment is currently not possible in our stores.” Both are affected EC and bank cards as well as credit cards. First had Focus Online reported about it.
The problem is not with the cards themselves, but with the readers, which can no longer forward the data. Payment service providers and those responsible software provider should already be working on a solution.
According to the Federal Association of German Banks, this is a specific terminal of the Manufacturer Verifone, namely the type H5000. However, this is only used sporadically in Germany. It is currently unclear how long the disruption will last. A spokesman for the financial service provider Concardis pointed out that the affected dealers no own restart of the card readers should do. The devices should also remain connected to the power supply and network, this is the only way the manufacturer can solve the problem. On the portal “alle disturbances.de”. Visa customers also reported that her card did not work when paying at the gas station or at the ATM.
Software update to solve malfunction problem
“The disturbances continue,” said a spokesman for the financial service provider Concardis on Thursday afternoon. “We continue to wait for signals from Verifone.” A spokeswoman for the payment service provider made a similar statement Payone.
That US company commented for the first time on Thursday about the problems and announced a solution. “We will shortly provide a software update for our customers to fix the problem and will inform our customers as soon as this is available,” said a spokesman for Verifone Germany. Of the Terminal type H5000 According to the information, it is mainly used in Germany. We apologize for the inconvenience and are working on it with the highest priority fix the problem.
According to Payone, the cause of the disruption is a certificate error within certain versions of those provided by Verifone software. The payment service provider does not expect that the announced software update can be implemented quickly because – according to previous information – manual intervention at the terminals is necessary. “This complex process can therefore not be carried out ad hoc in the area, but will take a long time,” it said. We want to support our customers with this.
Inform in advance whether there is a fault
In general, customers should pay attention to the appropriate signs or announcements in supermarkets, or address the staff directly to a possible disruption if they do not do enough Cash have with you.
Unlike supermarkets and discounters, gas stations may take pawns until the costs can be settled. These include your identity card, driver’s license or health insurance card. Here, too, customers should inquire with the employees in advance.
Providers of alternative payment methods – such as by QR code – see themselves strengthened by the incident. As the consulting company ZIIB announced, QR systems work without any terminal hardware. Therefore, you can avoid loss of sales in this way.
More on finance:
#Edeka #Rewe #Aldi #Rossmann #Netto #Card #payments #continue